01
3,355
quotes analysed
Diagnose
One diagnostic. One Christchurch trade business. Live customer quotes were analysed to expose the commercial pattern beneath the quoting result.
Client work — a Christchurch trade business
Our method Diagnose · Design · Build · Run
Four moves that stay connected to each other.
We begin with your operating evidence, not a predetermined tool. Diagnose, design, build and run stay joined, so every decision has a reason underneath it.
The operating loop
Nothing is handed over to someone who wasn't there.
-
01
Diagnose
Weeks 1 to 4
Find the highest-leverage opportunity.
We interrogate the operating evidence behind the problem: variance, margin distribution, conversion economics, customer behaviour and the handoffs around them.
You keep A diagnostic model you keep, with a clear commercial constraint and the evidence needed to act.
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02
Design
Build plan
Engineer the right solution.
The evidence determines the system shape. We map the data, workflow, human judgement, safeguards and operating ownership before production work begins.
You keep A solution blueprint grounded in your context, constraints and existing systems.
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03
Build
Production delivery
Deliver, integrate and enable.
Senior engineers build and connect the production system. The people who reasoned about the constraint stay accountable for the implementation.
You keep A reliable capability integrated with the work, with an owner and measurable operating signals.
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04
Run
Ongoing
Operate, learn and compound.
We monitor the operating result, recalibrate the model and improve the system as the business changes. The build keeps earning its place.
You keep A compounding operating advantage that becomes more useful as real evidence accumulates.
Evidence ledger
Evidence stays close to the decision
Every move starts with a real input and stays attached to the operating context where the decision has to work.
02
26
structured-data implementations
Design + Build
Built in our gym. The content model, data flows and publishing safeguards were proven in a business we operate.
Own-business production evidence
03
32
voice and claims rules
Build + Run
Our clinic. Schema and content rules are run against every page of the site, then kept current as the clinic changes.
Own-business production evidence
Operating agreement
What stays connected
Evidence becomes a decision. A senior builder turns it into a working system. The outcome feeds the next call.
- 01
Evidence
Live inputs from quotes, calls, forms, reviews and operating performance.
- 02
Decision
Evidence becomes priorities, a design and the next action.
- 03
Senior builder
The person who reasons about the constraint stays accountable for the build.
- 04
Measurement
The result is checked against the plan and exposed for improvement.
- 05
Owner
The business owner approves direction, owns the outcome and provides feedback.
Begin with the evidence
Start with the number that does not make sense.
Bring the operating reality. We will help you find the constraint, test the commercial reason to move and define what you should keep.
Or write to hello@substrate.co.nz